While we make every effort to make each client as happy as possible, ALL SALES ARE FINAL and non-transferable. As a medical office, we cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series. However, if possible, we will allow our patients to use the charges towards other services and/or products. Sweetwater Aesthetics reserves the right to review all refund requests and make a decision on any resolution. 

Our staff and medical professionals will thoroughly explain our services and do their best to maintain expectations of results. Because of the nature of many of our services, there is no guarantee of absolute results. Our in-office consent forms will explain each treatment in detail. By signing our consent forms and receiving treatment, you are agreeing to an understanding that our services are non-refundable.

If you have any questions or concerns, all inquiries will only be addressed and responded to through e-mail at info@sweetwateraesthetics.com 

In the case of emergencies, we will ask that you provide a photograph of the area of concern and the date of treatment. We will schedule you a follow-up appointment to evaluate further options.